44-3320 Bilingual Contracts Manager, Hybrid (Medical Device)

Our client is an internationally recognized manufacturer of Medical Capital Equipment and Devices.

JOB DESCRIPTION:

HHAI is recruiting for Bilingual (French/English) Contracts Manager who will be responsible for the processes and procedures utilized by our Client to ensure a great customer experience.  This role will also manage customer contracts and the RFP process, in both French and English. Working closely with Customer Service, Service, Finance, Sales and Marketing departments, you will influence internal stakeholders to optimize all aspects of the customer experience. 

There are 2 Direct Reports and 3 indirect reports.

This is a hybrid role and Candidates should reside in the GTA, but qualified Bilingual candidates residing in Québec may be considered.

JOB REQUIREMENTS:

Main Responsibilities:

• Identify opportunities to improve Standard Operating Procedures (SOPs) in order to enhance the efficiency and effectiveness of our client.

• Establish a measurement system to assess the level of customer experience being delivered

• Work with Marketing to establish Customer Service value proposition utilized in existing and prospective accounts.

• Manage all existing and new contracts by coordinating with Operations/Service and Sales.

• Identify opportunities to improve customer contracts in order to enhance the customer experience and profitability of existing contracts.

• Manage the internal audit of field team deliverables agreed to in customer contracts.

• Maintain and refine an internal process for coordination and submission of all RFP/RFQ/RFI responses, including reviewing Healthcare public bid website to uncover RFP opportunities.

• Assume ownership of the RFP coordination process to facilitate meetings and ensure all tasks are scheduled/assigned for proposal/marketing efforts.

• Compile final documents using current branding standards (electronic and/or hard copy as outlined in RFP request) for submission to client.

• Implement and utilize RFP best practices to improve efficiency and effectiveness of internal process.

Qualifications:  In addition to being fully bilingual (French/English):

• Post-secondary Degree, Diploma or relevant healthcare experience

• Minimum of 5+ years of related experience in Contract and RFP Management and Customer Care

• Experience in people management – coaching, mentoring, hiring, performance management and dealing with employee relations matters

• Demonstrated experience working with lean process management tools

• Solid experience with MS Office Suite

• Working knowledge of Client Relationship Management (CRM) tools (preferably Salesforce) and Enterprise Resource Planning (ERP) tools (preferably D365)

• Exceptional organization skills and attention to detail

• Ability to adapt to changing priorities and thrive in a fast-paced, team-oriented work environment

• Ability to work with minimal supervision

• Understanding of Canadian Healthcare requirements and public bid submittal process/forms (preferred)
  
  
  We thank all interested applicants, but only those individuals meeting/exceeding the above requirements need apply.  Since international travel to the USA and/or other countries may be required, valid documentation is necessary. Please, no phone calls.
  
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